---
updatedAt: 2026-08-21T14:47:20.000Z
agentTools:
  projectIndex: https://developers.deliverect.com/llms.txt
---

# FAQ 

## Become a Partner

<Accordion title="How do I become a Deliverect partner?" icon="fad fa-handshake">
  Complete the [partner application form](https://www.deliverect.com/become-a-partner) on the Deliverect website. A member of our Partnerships team will reach out to guide you through the next steps.
</Accordion>

<Accordion title="What happens after I sign up with Deliverect?" icon="fad fa-envelope-open-text">
  Once you sign up, you will receive a Welcome email containing access to your staging account and your API keys — everything you need to start building and testing your integration.
</Accordion>

## Getting Started

<Accordion title="What do I do after receiving my staging account and API credentials?" icon="fad fa-key">
  Start testing your integration using the Certification document as a guide. The Certification document is included in your Welcome email and outlines all required functionality.
</Accordion>

<Accordion title="What do I need to become a certified partner?" icon="fad fa-clipboard-check">
  You need to support all the required functionality and features outlined in your Certification document. Once all items are checked off, schedule a certification call with the Deliverect team.
</Accordion>

<Accordion title="Can I modify an order after it has been placed?" icon="fad fa-ban">
  No. Once an order is placed it cannot be amended. Any changes must be handled through a cancellation and re-order flow.
</Accordion>

<Accordion title="Can I poll Deliverect for orders?" icon="fad fa-satellite-dish">
  No, polling is not supported. You must configure an Orders Webhook URL on your end to receive orders pushed from Deliverect in real time.

  [View POS API webhook docs →](https://developers.deliverect.com/v1.1-restaurants/reference/pos_endpoints)
</Accordion>

<Accordion title="Does Deliverect have a Reporting API?" icon="fad fa-chart-line">
  Deliverect does not have a traditional Reporting API, but you can collect order data using the Reporting Endpoint feature — structured order payloads pushed after each fulfilment.

  [View Reporting Endpoint guide →](https://developers.deliverect.com/v1.1-restaurants/reference/order-events)
</Accordion>

## Certification

<Accordion title="When do I get access to the production environment?" icon="fad fa-server">
  You will receive production access once you successfully pass your certification. Production credentials are sent immediately after the certification process is complete.
</Accordion>

<Accordion title="How long does certification take?" icon="fad fa-hourglass-half">
  It depends on how ready your integration is. On average it takes two certification calls to complete. Being well-prepared with your Certification document checklist beforehand speeds things up significantly.
</Accordion>

## Post-Certification & Go-Live

<Accordion title="How do I go live with my first customer?" icon="fad fa-rocket-launch">
  Our team will guide you through the onboarding of your first customer. Make sure you test your production environment thoroughly after receiving production credentials before the go-live.
</Accordion>

<Accordion title="How do I know if there are any changes to the API?" icon="fad fa-bell-on">
  Deprecations of APIs, features, or attributes are announced on the [API Updates page](https://developers.deliverect.com/changelog). You can also subscribe to the changelog to be notified immediately about new features, deprecations, or breaking changes.
</Accordion>