post
https://yourwebhook.com/loyalty/cancelOrder
Purpose
When an order is cancelled. Deliverect sends an event to the configured endpoint, including the key order identifier "orderId" along with a cancellation reason where provided. This enables the Loyalty platform to perform relevant follow-up actions, such as reversing awarded loyalty points or reinstating redeemed points.
Payload
{
"orderId": "63********************a7",
"loyaltyProfileId": "63********************a7",
"accountId": "6403c0b9ea6956b6f6970c5b",
"locationId": "61********************b4",
"channelLinkId": "61********************c3",
"channelOrderDisplayId": "TESTORDER1",
"isCancelled": true,
"cancellationReason": "Customer cancelled.",
"customer": {
"email": "[email protected]",
"phoneNumber": "+32111111111",
"loyaltyProviderCustomerId": "123",
"name": "John Doe"
}
}| Attribute name | Type | Description |
|---|---|---|
orderId | string | Identifier of the order |
accountId | string | The merchant's account Id in Deliverect |
loyaltyProfileId | string | The Id of the profile where the response configuration was stored |
locationId | string | The merchant's location Id in Deliverect |
channelLinkId | string | The merchant's online store Id |
channelOrderDisplayId | string | Identifier of the order in a human readable format |
isCancelled | boolean | Indicates if order is canceled. |
cancellationReason | string | Reason of a cancellation. |
customer | object | Contains customer details |
customer.email | string | Customer's email |
customer.phoneNumber | string | Customer's phone number |
customer.name | string | Customer's name (first name + last name). |