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Summary
Whenever a POS updates the status of an order, we deliver a webhook event to your specified endpoint.
Each integrated POS provides statuses in accordance with its own workflows, meaning the specific statuses received can vary. Any order with a status between 20 (Accepted) and 95 (Auto-finalized) confirms a successfully accepted order.
Statuses higher than 95, indicate that something went wrong with the order.
⚠️ If you receive a status that is not documented below, you can safely ignore it; an unknown status should not impact the normal order processing workflow
Canceled Orders
An ordering platform can process cancellations via the /order endpoint (see Cancel Order ). Cancellations can also be initiated from the POS.
When a POS cancels an order, a status 110 is sent as per the example below. This information should be related to the end-consumer in whichever manner possible, i.e., email notification of an unsuccessful order.
When a merchant chooses not to accept an order via our Delivery Manager App (DMA), they can choose to deny the order, in which case, the status 'Denied' is sent 35
{
"orderId": "61********************b4",
"status": 20,
"timeStamp": "YYYY-MM-DDTHH:mm:ss.SSSSSSZ",
"receiptId": "",
"reason": "",
"channelOrderId": "TEST******4206",
"location": "61********************b4",
"channelLink": "61********************c3"
}{
"orderId": "61********************b4",
"status": 35,
"timeStamp": "YYYY-MM-DDTHH:mm:ss.SSSSSSZ",
"receiptId": "",
"reason": "Device ID: 24b35c00-****-****-9032-27f28033d3a0",
"channelOrderId": "TEST******4206",
"location": "61********************b4",
"channelLink": "61********************c3"
}{
"orderId": "61********************b4",
"status": 110,
"timeStamp": "YYYY-MM-DDTHH:mm:ss.SSSSSSZ",
"receiptId": "",
"reason": "Item out of stock",
"channelOrderId": "TEST******4206",
"location": "61********************b4",
"channelLink": "61********************c3"
}{
"orderId": "61********************b4",
"status": 120,
"timeStamp": "YYYY-MM-DDTHH:mm:ss.SSSSSSZ",
"receiptId": "",
"reason": "",
"channelOrderId": "TEST******4206",
"location": "61********************b4",
"channelLink": "61********************c3"
}Each incoming status update should be confirmed with an HTTP status 200.
{
"result": "OK"
}