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Issues Understanding Menu Sync Workflow Between POS and Channels
Hi everyone,
I’m currently working on an integration and I’m having trouble understanding the full menu-sync workflow between a POS system and different delivery channels through Deliverect.
Anyone Else Facing Similar Problems?
Hi everyone,
I’m currently working on an integration where accurate menu and product synchronization is critical, and I’m running into a few recurring issues. This is part of a project involving Escape Road, so menu accuracy and smooth synchronization are extremely important for our workflow.
Specifically, I’m seeing strange behavior when
Updating products with variant groups
Syncing nested modifiers or modifiers that belong to multiple items
Publishing menus where some products appear correctly in Deliverect but don’t get pushed to the connected channels
Have any of you run into similar product-sync issues?
If so, what approaches or best practices helped you solve them?
Partnership Inquiry – Using Deliverect as Middleware for Toast POS
Hi Deliverect Team,
Endpoint to check Status of a Store
I have the following use case:
Location/Store Status
I'm trying to use the API to set the isActive status of a location to false. However, I'm finding that in the test environment, the Uber Eats Channel is not setting to closed status.
Multiple Item Notes
Can I send multiple Item Notes when sending items in the order payload to Deliverect?
Additional Charges
Hi there! When receiving orders on my POS, should I include the additional charges ("tip", "deliveryCost", "serviceCharge") in the total amount in all cases, or only when the restaurant handles its own delivery/pickup (and not through a third-party provider)? Also, if that’s the case, how can I differentiate between them?
Insert/update products
Is there any way to keep the products that already exist in Deliverect without including them in all requests?
Lost Menu Model Glossary Page
The Menu Model of the api documentation (referred from Menu Update channel webhook) was disappeared so i cannot access its content to read. Can you bring back the page?
How worker POS setting in this "Product sync URL"
Q: How is this callback address invoked? What request method is used? What parameters are sent? How does the third-party system know which location's menu to retrieve?