Overview

Introduction

Deliverect offer a service to route all incoming order data to a specified endpoint, typically to feed data into external reporting platforms.

Configuring Endpoints

Once an agreement is signed, you can provide a webhook URL to our API support team along with the details of the intended order data and accounts where these should be installed (contact via [email protected])

You can configure courier update webhooks at two levels:

Account level: Receive courier data for the entire account and all channels that support courier updates.
Channel level: Receive courier data only for specified channels.

Order Data Types

Type	Description	Example Use Case
New Order	Full order containing all information available at the point of webhook delivery	By aggregating all order data, it can inform stock management services on items sold
Status Update	Each order preparation status change can trigger a webhook specifying the order status (see list here)	In registering the timestamps of order statuses, this data can be included in BI dashboards or other reporting services to monitor order preparation efficiency
Courier Update	Where delivery platforms provide courier statuses or a 3rd party 'Dispatch' service is enabled, the details of the delivery progress will be sent whenever they change	An integrated POS/KDS can display the progress of order delivery after pickup with various details e.g. pickup time, driver name etc