Service Charges, Delivery Costs, and Tips

Introduction

Our channel partners may charge a delivery cost or service charge and give customers the option to add a tip to their orders.

How do we show this in orders?

Specific keys are present in the payload when we send orders to the POS. For example, for an order with a delivery cost of $2, a service charge fee of $2, and a tip of $3 we send:

"deliveryCost": 200,
"serviceCharge" : 200,
"tip" : 300,

How to test

You can apply additional costs to a test order by following these steps:

Step 1. Go to your customer account on staging.

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Step 2. Select Menus in the sidebar.

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Step 3. Find the menu you want to test, select the ⫶ icon ①, and choose Preview ②.

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Step 4. Add one or multiple items to your basket.

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Step 5. Select the basket icon.

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Step 6. Select the Add info button.

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Step 7. Set the additional costs.

• Tip
• Delivery fee
• Service charge

Once ready, select the Save Edits button.

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Step 8. Select Place Order.

Troubleshooting

• Extra fee not appearing
  Go to the Locations page and select the Edit button for the location. Ensure the following toggles in the Order Payment section are active.
  • Send Discounts
  • Send Delivery Fee
  • Send Service Charge
  • Send Tip