How to Receive Order Status Updates

Introduction

Configure an Order Status Webhook URL and use the Delivery Manager App (DMA) to test order status updates.

Each order in Deliverect moves through statuses that show order progress, such as Accepted, Preparing, and Ready for Pickup. For almost all integrations, orders reach either a Finalized status or, if something goes wrong, a Failed status.

A connected POS or third-party delivery service sets these statuses.

Receive order status updates

Set an Order Status Webhook URL in the channel link settings for each channel that needs status updates. Deliverect sends every status to this URL as the status is applied.

To find this setting, access a customer account and follow the steps in this article. If the setting is not visible, turn on the Show more toggle at the top right of the page.

Test status changes

Use the Delivery Manager App (DMA) on an iPad or the web version to apply status updates, even when you are not connected to an active POS. You can accept orders and send status updates back to your integration.

Create a user

Step 1. Log in to your staging environment and switch to the test customer account.

Step 2. Follow the instructions in this article to create the user. In the User Role dropdown, choose Administrator.

Use an email address not yet registered within Deliverect.

Step 3. After the invitation email is sent, log out of Deliverect and accept the invitation.

Use the iPad app

1. Open this page on your iPad.
2. Install TestFlight and the staging Delivery Manager App.
3. Open the Delivery Manager App and log in with your new user.
4. Accept orders and change their status.

Use the web app

1. Open the DMA web app.
2. Log in with your new user.
3. Accept orders and change their status.