For each order you receive in the POS, we expect that you send us a status update back. You can check the technical documentation under the Update Order Status endpoint for information on how to do that.
We expect the POS integration to match the current statuses present in the POS with those available in Deliverect.
Deliverect status tag
PARSED (system status)
received and parsed by Deliverect
RECEIVED (system status)
received by POS
received by POS and receipt is created
DUPLICATE (system status)
order has been received multiple times on the POS due to a technical error
READY FOR PICKUP
ready for pickup
en route to customer
finalized, order is fully handled and no further status updates are coming
accepted by POS, but any other status updates unsupported by POS (to be avoided at all costs!)
CANCEL (system status)
should be voided. This status is applied by online channels when an order should be voided on the POS
has been voided on POS
POS RECEIVED FAILED
not received by POS
The last status of the order, signifying that the POS has finished managing the order, is
Finalized. This is a required status for certification.
Updated about 1 month ago