Reporting Endpoints

Why using Reporting Endpoints?

Partners are using Reporting Endpoint to collect orders data from Deliverect.

The data (JSON format) is sent to a specified endpoint in real time.
Based on specific triggers where a status is above e.g. RECEIVED is status 2

Endpoint types:

‘New Order’ (full order content)
‘Status Update’ (status change info)

Where does the data go and how it can be used?

When a webhook is set to receive data, it can go anywhere and can be used for:

KDS
Data warehousing
Reporting / BI / Custom Dashboards tools
Delivery manager
Stock management system
Where polling isn’t available for data, we can send via webhook

How do you setup the Webhooks?

Please provide your webhook URLs to our Onboarding / Customer Success team so they can add it for you.

The webhook URLs can be added either at:

Account Level : (receiving order data for the account and for all channels)
Channel Level : (receiving order data only for a specific channel)

Order Definitions

▶ See Order Definitions

{
            "_created": "2023-01-18T20:15:21.929000Z",
            "_updated": "2023-01-18T20:21:25.084265Z",
            "_id": "63c8535**********256e64c",
            "account": "63c8535**********256e64c",
            "channelOrderId": "e61dd270-8f07-4462-b577-a95190d59c55",
            "channelOrderKey": "a95190d59c55",
            "channelOrderDisplayId": "9c55",
            "posId": "",
            "posReceiptId": "",
            "posLocationId": "",
            "location": "63c8873**********892e33c",
            "channelLink": "63c8535**********399e61f",
            "status": 1,
            "statusHistory": [
              {
                "timeStamp": "2023-01-18T20:15:21.948000Z",
                "status": 4,
                "response": "",
                "source": 2
              },
              {
                "timeStamp": "2023-01-18T20:15:21.949000Z",
                "status": 1,
                "response": "",
                "source": 5
              }
            ],
            "packaging": {
              "includeCutlery": false
            },
            "by": "",
            "orderType": 2,
            "channel": 1,
            "pos": 10000,
            "rating": [],
            "pickupTime": "2023-01-18T20:24:22Z",
            "deliveryIsAsap": true,
            "courier": {
              "firstName": "",
              "phoneNumber": "",
              "deliveryBy": "",
              "status": 83
            },
            "courierUpdateHistory": [
              {
                "status": 72,
                "received": "2023-01-18T20:15:21.949000Z",
                "courier": {},
                "arrivalTime": "2023-01-18T20:24:22Z",
                "source": 5
              }
            ],
            "customer": {
              "name": "",
              "phoneNumber": "",
              "email": ""
            },
            "deliveryAddress": {},
            "orderIsAlreadyPaid": true,
            "taxes": [],
            "taxTotal": 181,
            "taxRemitted": 128,
            "payment": {
              "amount": 2281,
              "type": 3,
              "due": 0,
              "rebate": 0
            },
            "note": "",
            "items": [
              {
                "plu": "P112",
                "name": "Ice Tea",
                "sortOrder": 0,
                "price": 600,
                "quantity": 1,
                "productType": 1,
                "remark": "",
                "subItems": []
              },
              {
                "plu": "P105",
                "name": "Noodles ",
                "sortOrder": 0,
                "price": 1500,
                "quantity": 1,
                "productType": 1,
                "remark": "",
                "subItems": [
                  {
                    "plu": "M_P105T",
                    "name": "Tofu",
                    "sortOrder": 0,
                    "price": 0,
                    "quantity": 1,
                    "productType": 2,
                    "subItems": []
                  },
                  {
                    "plu": "M_P105M",
                    "name": "Mild",
                    "sortOrder": 0,
                    "price": 0,
                    "quantity": 1,
                    "productType": 2,
                    "subItems": []
                  }
                ]
              }
            ],
            "decimalDigits": 2,
            "numberOfCustomers": 0,
            "channelOrderRawId": "63c85*********464fa09eb",
            "channelOrderHistoryRawIds": [],
            "serviceCharge": 0,
            "deliveryCost": 0,
            "bagFee": 0,
            "tip": 0,
            "driverTip": 0,
            "discountTotal": 0,
            "discounts": [],
            "capacityUsages": [],
            "recent": true,
            "resolvedBy": "",
            "brandId": "61958**********16cde1980",
            "timezone": "US/Pacific",
            "date": 20230119
          }

{
    "orderId": "6238592552b28ed8717***2",
    "status": 20,
    "timeStamp": "2022-03-21T10:58:53.133931Z",
    "reason": "",
    "channelOrderId": "TEST164786***5",
    "location": "61c881cf**a46a3c23c***",
    "isIgnoredPOSStatus": false
}