PLUs With # In Menu Pushes

When you publish your menu from the Deliverect interface to your channel, you will receive the menu JSON payload as in the sample provided in our technical documentation.

A product can exist on its own, but it can also be under a bundle. When that happens, the product may not have the same price as the original product. Because of this, you may see products with the same PLU but with number signs (#) added.

Similarly, the following structure of a PLU -#..#- could be received after publishing a menu. It means that one of the sub-products contains some attribute which is different on the menu (such as different price, some modifiers disabled in one place, it contains bundles..., etc.)


A product called "Fanta" with a price of €1.50 has the following data:

60b8a345a2c6d5c0f9a8306e": {
"name": "Fanta",
"description": "330ml",
"_id": "60b8a345xxx0f9a8306e",
"account": "60ae589bxxxxe232a2d99",
"location": "60ae5xxxb637e232a2db1",
"productType": 1,
"plu": "DRN-03",
"price": 150,

And the same product as part of a bundle is shown below. Notice how the PLU for this product is DRN-03###.

"_id": "60e3110c2bd73d0eec98cd21",
"account": "60ae589xxxx232a2d99",
"location": "60ae5xxxxb637e232a2db1",
"productType": 1,
"plu": "DRN-03###",
"price": 0



In order for you to be able to always map the original PLU, for example if you want to track sales of that specific item for loyalty purposes, we include the original PLU in the menu push payload via the attribute "referenceId"

If you were to snooze the product with the PLU DRN-03 from the Snooze tab of your Deliverect test account, this would also snooze all other instances of the product.

By publishing the menu, you would see that under the object snoozed_items.


Creating an order

When creating an order always include the PLU in the item information and not the referenceId.