Activating Channels

To add a channel status URL and deliver the webhook containing channel IDs, follow the steps below:

Step 1. Switch to your customer account by going to the Accounts page 1 and clicking on the Switch to Account button for the account 2.

Step 2. Navigate to the Location page.

Step 3. Click on the Edit button for the channel with your company name.

Step 4. Enter the following:

  • External Location ID: The ID you use in your system for the customer location.
  • Channel Status Webhook URL: Your webhook to receive channel status updates.

Step 4. Click on Save 1, followed by Register 2.

How do I know when the channel is activated/registered/disabled?

Via the channel status webhook, you will receive key status changes, which will be when a user chooses to set one of the following statuses:

  • Register
  • Activate
  • Disable
    With each status change, we will also communicate the IDs of the channel link along with the External Location ID, which is the unique ID for the customer on your platform.

Video

In the screen recording below, the processes explained above are demonstrated.


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